:(The product was defective from the very beginning.
Just like another customer review stated, this washer kept on going and never stopped rinsing and spinning and rinsing and spinning.
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The soft-close lid allows you to easily open and close the lid without making noise.
8-Cycle Top-Loading Washer: Safely wash a wide variety of fabrics with 8 cycles and 4 temperature settings to choose from.
That is why I would never recommend this washer or any Samsung product.
I always had a high regard for their TV's but if I ever had a problem with one and had to deal their support system again I am pretty sure I might run out in front of a car as that would be more enjoyable.
Called Samsung customer support; they asked me to go into my basement, and try to level the machine, though it was a professional installation.
When I showed disinclination, they threatened that I would have to pay for the repair service if it turned out to be a leveling problem. Then, I put it into a spin cycle to see if it was shaking; well, it was vibrating for sure but after finishing the spin cycle, it started putting water back in.
We went for it anyway because it was the best we could get within our budget - we also got it as an "open box item".